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Customer Service
- Shipping & Delivery
- We currently only ship to addresses using a United States Zip Code, excluding Puerto Rico and US possessions and territories.
Our primary shipper for all our products is UPS. Expedited shipping (2 days, overnight) is available upon request. All orders will be shipped within 48 hours of your order unless there are any product delays, in which case you will be notified buy the customer service department at Gold Star Audio.
To prevent from unknown shipping damage please check your items within 24 hours of delivery for shipping damage. If there is damage notify us immediately as well as the shipping company (in most cases UPS). You can email or call us to report any such damage. We will file a claim and resolve the problem as quickly as possible. Failure to do so within 3 days may deny the right to file any claim and will cause problems in the process.
Please check your items within 24 hours of delivery for any missing items or parts. Anything not reported within three days will not be considered missing. Also if you have not received the item after it has been shipped contact us. Do not report that you have not received an item weeks after you ordered it. Check the tracking numbers and find out quickly. It is not our job or the job of the freight carrier to deliver something then have the customer say they never received it two weeks later.
- Privacy & Security
- Gold Star Audio will always take great lengths in order to protect your privacy. We will NEVER share your information with any 3rd parties. Any information that you as a customer give to us will only be used for your shopping experience at www.goldstaraudio.com.
Should you have any more questions please feel free to call or email us.
- Returns & Replacements
- Gold Star Audio only sells goods that are brand new, "A" quality name brand goods. Most of the goods that we sell, we are authorized dealers of. Should you have any warranty issues please email us @ warranty@goldstaraudio.com and request a Return Authorization number (RA#). We will issue you the number within 24 hours and then you can ship us your product, with the RA# CLEARLY written on the outside of the box. make sure the box is padded and taped properly. Please make sure you insure your package with the shipper you choose to use, we ARE NOT liable for uninsured losses. We will then test the product and once it is determined that the product is a defective we will send it to the manufacturer for repair or replacement. You will recieve a replacement product within 4 weeks from the day we recieve the product barring any manufacturer backorders.
Remember a warranty is a protection on a product in which you are protected in case of any defects in the workmanship of the product due to a manufacturer error or mistake. A warranty does not cover errors or mistakes due to improper installation and other problems associated with the item when handled by the customer. We may also handle the warranty one of three other ways. We may Repair, Replace, or Refund at our discretion. This means we may send a brand new item in exchange of the defective one. If we replace items with other brand new merchandise we no longer obligate ourselves to warranty it thereafter.
We WILL NOT warranty burnt voice coils or any other issues that are a definite "installer error" issues, so please take extreme caution when authorizing someone to install your products for you.
- Ordering
- Ordering is easy as 1-2-3. Just click "Add to Cart" on whatever products you like, make sure you purchase all parts and accesories that are neccesary, and follow the checkout directions. You will recieve a tracking number via email and your product will arrive shortly.
- Payment, Pricing & Promotions
- Goldstaraudio.com accepts all forms of online credit card payments. You can mail a check or money order to our address shown on our home screen but please expect to wait 14-30 days for it to clear and your product is mailed out.
- Viewing Orders
- Updating Account Information
